Why Haven’t I Received My New User Bonus on WEEX?
Haven’t seen your WEEX new user bonus yet? Don’t worry, we’ll walk you through the most common reasons and what you can do next.
New user bonuses are designed to welcome you to the platform, but they typically come with specific eligibility criteria and steps that need to be completed. If you haven't received your bonus, here are the most common reasons why, along with what you can do:
Common Reasons for Not Receiving Your Bonus:
- Incomplete Identity Verification (KYC): To be eligible for most new user bonuses, you must complete at least Level 1 Identity Verification (KYC). This is a mandatory step to ensure compliance and security. Check this guide if ur KYC failed: Why My KYC Verification Failed on WEEX?
- Not a First-Time User: The new user bonus is exclusively for individuals who are registering on WEEX for the very first time. If you have previously registered an account with WEEX, even if it's no longer active, you might not be eligible.
- Failure to Meet Deposit or Trading Volume Requirements: Many bonuses require a minimum first-time deposit amount or a specific trading volume (e.g., spot trading volume of 100 USDT or futures trading volume of 500 USDT) to be completed within a certain timeframe (e.g., within 7 days of registration). Ensure you have met these thresholds.
- Activity Outside the Promotion Period: Your registration or qualifying activities might have occurred outside the specified promotion period. Always check the event's start and end dates.
- Violation of Activity Rules: WEEX has strict rules against fraudulent activities such as wash trading, cheating, or registering multiple accounts. If any such behavior is detected, your eligibility for the bonus may be revoked.
- Bonus Distribution Delays: Bonuses are usually distributed within 24 to 48 hours after meeting all requirements. There might be a slight delay during peak times.
- Conflict with Other Promotions: Some new user promotions cannot be combined. If you participated in another welcome event, it might affect your eligibility for this specific bonus.
What Should You Do If You Believe You Are Eligible?
If you've reviewed the above points and believe you meet all the criteria, please consider the following steps:
Check Your Account: Verify that your KYC is complete and that your deposit and trading volumes are correctly recorded in your WEEX account.
Wait a Little Longer: If you've just completed the requirements, allow up to 48 hours for the bonus to be credited.
Contact WEEX Customer Support: If more than 48 hours have passed and you still haven't received your bonus, the best course of action is to reach out to WEEX's customer support team. Provide them with your WEEX UID and details of the bonus you are expecting, along with any relevant screenshots or transaction IDs. They will be able to investigate your specific case and provide clarification.
You may also like

WEEX Staking Bitcoin(ETH): Complete Guide for Beginners
Discover WEEX Staking Bitcoin for passive income in 2026. Learn how crypto staking works, secure daily rewards, and start staking Bitcoin on a trusted exchange. Flexible and fixed options with transparent APR.

What Does XAG Stand For? A Beginner’s Guide to Silver Derivatives in Crypto
As of February 10, 2026, the crypto market continues to blend traditional assets with blockchain innovation, and XAG…

How Much Is 1 XAG in Dollars? Latest Price Update and 2026 Silver Market Forecast
As we move through early 2026, the Silver (Derivatives) token, known by its symbol XAG, continues to draw…

Is XAUT Safe? A Complete Guide to Tether Gold in 2026
Learn if XAUT is safe in 2026. This expert analysis covers Tether Gold's physical reserves, Swiss vault security, and audit transparency. Discover how to trade XAUT with 0 fees and claim rewards during the exclusive WEEX February event.

What is XAUT Coin? A Comprehensive 2026 Guide to Tether Gold
Discover what is XAUT coin and how Tether Gold is transforming the precious metals market in 2026. Learn about physical gold backing, transparency, and how to trade XAUT with 0 fees on WEEX during the latest rewards event.

XAUT Meaning: Why Tether Gold is the Ultimate Digital Hedge in 2026
Discover the XAUT meaning and why Tether Gold (XAUt) is a top-tier digital asset in 2026. Learn how to trade gold futures on WEEX with zero fees and register now to claim your trading bonus and rewards.

How to Buy WAR Coin in 2026: A Beginner’s Guide with Price Insights and Trading Tips
As we move through 2026, WAR Coin has caught attention amid a volatile crypto market, with its recent…

Can Beam Reach $10? A Deep Dive into the Privacy Coin’s Price Potential
The Beam token, part of the Liora Nuclear Beam project, made its debut on February 4, 2026, with…

Is BEAM Coin a Good Investment in 2026? Expert Insights and Market Outlook
With the recent launch of BEAM coin on February 4, 2026, exclusively on WEEX Exchange, this token has…

War Coin Price Prediction & Forecast: Will It Rebound After a 3% Dip in February 2026?
War Coin (WAR), the native token of the WAR project, has been navigating a volatile market landscape in…

Lumen Coin Price Prediction & Forecasts for February 2026: Potential Surge After WEEX Launch
As a seasoned crypto investor with over a decade in the market, I’ve watched countless tokens launch and…

YOLO Coin Price Prediction & Forecasts for February 2026: Potential Surge After Binance-Inspired Launch
YOLO Coin has burst onto the scene following a tweet from CZ Binance highlighting the high-risk, high-reward philosophy…

TellrBot (TELLR) Coin Price Prediction & Forecasts for February 2026 – Fresh Listing Fuels Early Rally Potential
TellrBot (TELLR) Coin has just hit the market with its listing on WEEX Exchange today, February 9, 2026,…

ANTIHUNTER Coin Price Prediction & Forecasts for February 2026 – Could It Surge 50% Post-Listing?
For the latest insights on ANTIHUNTER Coin price movements, you’ve come to the right place. ANTIHUNTER, the token…

What is Lumen (LUMEN) Coin
Lumen (LUMEN) has garnered attention as a new and promising player in the crypto market. As of February…

LUMEN USDT Debuts on WEEX: Lumen (LUMEN) Coin Listing
WEEX Exchange is thrilled to announce the listing of Lumen (LUMEN) Coin, opening up exciting trading opportunities in…

What is Yolo (YOLO) Coin?
Yolo (YOLO) is a newly listed cryptocurrency token that exemplifies the high-risk investment philosophy often championed in the…

WEEX Premieres Yolo (YOLO) Coin: YOLO USDT Trading Live
WEEX Exchange is thrilled to announce the world premiere listing of Yolo (YOLO) Coin, inspired by CZ Binance’s…
WEEX Staking Bitcoin(ETH): Complete Guide for Beginners
Discover WEEX Staking Bitcoin for passive income in 2026. Learn how crypto staking works, secure daily rewards, and start staking Bitcoin on a trusted exchange. Flexible and fixed options with transparent APR.
What Does XAG Stand For? A Beginner’s Guide to Silver Derivatives in Crypto
As of February 10, 2026, the crypto market continues to blend traditional assets with blockchain innovation, and XAG…
How Much Is 1 XAG in Dollars? Latest Price Update and 2026 Silver Market Forecast
As we move through early 2026, the Silver (Derivatives) token, known by its symbol XAG, continues to draw…
Is XAUT Safe? A Complete Guide to Tether Gold in 2026
Learn if XAUT is safe in 2026. This expert analysis covers Tether Gold's physical reserves, Swiss vault security, and audit transparency. Discover how to trade XAUT with 0 fees and claim rewards during the exclusive WEEX February event.
What is XAUT Coin? A Comprehensive 2026 Guide to Tether Gold
Discover what is XAUT coin and how Tether Gold is transforming the precious metals market in 2026. Learn about physical gold backing, transparency, and how to trade XAUT with 0 fees on WEEX during the latest rewards event.
XAUT Meaning: Why Tether Gold is the Ultimate Digital Hedge in 2026
Discover the XAUT meaning and why Tether Gold (XAUt) is a top-tier digital asset in 2026. Learn how to trade gold futures on WEEX with zero fees and register now to claim your trading bonus and rewards.